The Virginia Bureau of Financial Institutions reviews and responds to consumer complaints relating to financial institutions we regulate.
Financial institutions today represent much more than banks and savings and loans. Today's financial service providers include traditional banks and credit unions, as well as money transmitters, consumer finance companies, short-term lenders, motor vehicle title lenders, check cashers, mortgage brokers, lenders and originators, credit counselors, student loan servicers, and debt settlement services providers.
Please see the links above to Verify a License or registration with our office; File a Complaint with our office; or review Consumer Resources to access consumer alerts, publications and financial literacy information.
The Bureau has jurisdiction over Virginia financial institutions and certain out-of-state entities chartered, licensed, or registered by our office. If you have an issue with your Virginia-regulated financial institution, we can assist in resolving matters under certain circumstances. We always encourage consumers to first work with their financial institution directly.
Should you require assistance, we provide guidelines about how the Bureau may assist you, an explanation of the complaint process, and some general instructions about complaint submissions.